Can I use an electric blanket?

Do not use the electric blanket on an Air mattress as the heat can cause the air cells to permanently expand and deform. An electric blanket can be used on a static foam mattress if there are no exposed wires, and it operates at below 60°C. Please keep pressure care in mind however, consulting with your doctor or healthcare professional first as an electric blanket will reduce the pressure care properties of the cover.

Can your mattresses be made to a custom size?

Yes, Forté can customise any mattress to suit any bed platform. Customised items will be more expensive than standard sizing and do take longer through production.

Can I trial your mattresses?

Yes, most mattresses are available for trial. Contact Forté or your local distributor to make arrangements

Is Forté NDIS registered?

No, our products must be purchased through our NDIS registered distributors. Contact Forté to be directed to your local/preferred NDIS registered equipment supplier.

How do I order?

If you are an existing customer, please email your order to sales@fortehealthcare.com.au. Our team will process your order and respond with an ETA.

If you have not purchased from Forté before, email sales@fortehealthcare.com.au or call 1300 731 163 to speak with one of our Account Managers who will help you set up an account

If you are an Occupational Therapists or End-User, you will need to purchase through one of our distributors. Contact Forté to be directed to your local/preferred equipment supplier to place your order.

Where are your products made?

Armidale NSW Australia.

How long do your mattresses last for?

Optimal lifespan of a mattress is 8-years in an acute facility application. Mattresses will last much longer in the home environment

Are your vapour permeable pressure care covers waterproof?

Vapour permeable covers are considered waterproof and used throughout hospitals. However, fluid can leak into the mattress in the form of vapour so spills must be cleaned before it turns to vapour.

Do I have to have the hospital style cover?

No, if there are no incontinence or infection risks you can opt for a domestic style quilted pressure care cover.

How do I make a warranty claim?

Email sales@fortehealthcare.com.au and ask for a ‘Warranty Claim Form’

Who can I contact if I require product assistance?

For assistance or troubleshooting advice on your product, please contact our Customer Service department on phone 1300 731 163 or email sales@fortehealthcare.com.au

I can't find the product I'm looking for, what do I do next?

If the specific product you are looking for is not listed online, Please contact our Customer Service on 1300 731 163 or sales@fortehealthcare.com.au detailing the product you are looking for. We will respond with availability and pricing details or alert you to an equivalent product in our range.

I don’t know what product is best for me

Contact sales@fortehealthcare.com.au or 1300 731 163 to speak with one of our product consultants who will ask you a series of questions and then recommend the most suitable products for you

Do you have a physical showroom for us to trial your mattresses?

We have a network of distributors around Australia who have our products available for trial in their showrooms. Please contact sales@fortehealthcare.com.au or 1300 731 163 to be directed to local/preferred equipment supplier’s showroom.